Frequently Asked Questions
Everything you need to know about your SHAD shopping experience
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5-7 business days of receipt.
Do you ship internationally?
Yes, SHAD ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and the selected shipping method.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your materials sustainably sourced?
At SHAD, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and ethical manufacturing practices across our entire collection.